PATIENT ALERT: If you have tested positive for COVID in the last 14 days, please notify us and reschedule your appointment. Online COVID pre-screening is REQUIRED 72 hours prior to your appointment. Please CLICK HERE to complete the questionnaire.  Masks are still required in all offices.   Information regarding COVID-19.  

Insurance Benefits & Financial Resources

Insurance Benefits & Financial Resources

The financial aspect of dealing with cancer can be complex and overwhelming. All Virginia Oncology Associates (VOA) locations have a Patient Benefits Representative (PBR) who is dedicated to serving the individual needs of every patient. PBRs are an extension of our Regional Business Office (RBO) and provide guidance through financial issues, and they are available to address patients’ questions and concerns about the cost of treatment and handle insurance inquiries and verifications. For patients whose insurance coverage is inadequate or if the insurance company chooses not to cover services, our PBRs can help identify assistance programs that may help in meeting financial obligations.

As a courtesy to patients, our business office bills all primary and secondary insurances. Each patient is also assigned an Insurance Specialist at the RBO for billing and claims processing concerns.

VOA participates with most insurance companies. 

IMPORTANT NOTICE:
VIRGINIA ONCOLOGY ASSOCIATES WILL REMAIN IN-NETWORK WITH HUMANA MEDICARE ADVANTAGE BEYOND 03/01/2023.

We are excited to share that Virginia Oncology Associates will remain in-network with the Humana Medicare Advantage plans.  We understand how the previous termination news may have caused some concern and we thank you for your patience as we worked through this process.

If you currently have a Humana Medicare Advantage plan, you may continue your care, knowing we will be in-network. For benefit questions, it is highly recommended that you contact Humana Medicare Advantage at the number below:

Humana Medicare Advantage at 1-888-204-4062 between 5 a.m. to 8 p.m. daily

If you have been awaiting a decision to set up an appointment or were advised as a new patient of the previous termination status, please give us a call at 757-466-8683 (Southside) or 757-873-9400 (Peninsula) for any additional questions.

Health Plans

Below is a list of most of the accepted health insurance companies the practice contracts with for network participation. Please note that there may be certain products or programs that are excluded from our agreements with the insurance company. If you do not see your health plan listed, please call the office as this list may have changed.

Accepted Insurance Plans:

  • Aetna US Healthcare
    • Traditional 
    • EPO
    • PPO
    • HMO
    • POS
    • Exchange Products
    • Aetna Better Health
    • Commonwealth Coordinated Care Plus
  • Anthem Blue Cross Blue Shield
    • Traditional
    • PPO
    • HMO
    • POS
    • Exchange Products
    • HealthKeepers Plus - Managed-Medicaid
    • Anthem HK Commonwealth Coordinated Care Plan
    • Medicare Advantage
  • Blue Cross Blue Shield North Carolina
    • Traditional
    • HMO
    • PPO
    • Exchange Products
  • CIGNA
    • Traditional
    • POS
    • PPO
    • HMO
  • Coventry Health Care (formerly First Health & Southern Health) - Now affiliated with Aetna
    • PPO
    • HMO
    • POS
  • Fortified Provider Network
    • PPO
  • Galaxy Health Network
    • PPO
  • Humana - Medicare Advantage
    • PPO
    • HMO
  • MAMSI (affiliated with UHC)
    • HMO
    • One Net PPO
    • MDIPA
  • MAGELLAN COMPLETE CARE
    • Medicare Advantage
    • Coordinated Care Plans
  • Medicare (Virginia & North Carolina)
  • Medicaid (Virginia & North Carolina)
    • Optima
    • PPO
    • HMO
    • POS
    • Sentara Family Care - Managed-Medicaid
    • Exchange Products
    • Medicare Advantage
    • SCQN Network
    • Optima Community Care - CCCP
  • Tricare
    • Select PPO
    • Tricare for Life (Supp)
    • Prime HMO
  • United Healthcare
    • Traditional
    • HMO
    • PPO
    • Medicare Advantage
    • Community Plan of Virginia - CCCP
  • Virginia Health Network (VHN) / MedCost
    • PPO (TPA)
  • Virginia Premier Health Plan
    • Medallion 4.0
    • Elite and Platinum
    • CompleteCare Plan (MLTSS an DSNP)