Meeting your oncologist, other members of your medical team, and learning about
your treatment options for the first time, can be unsettling. It is common to feel
anxious about your first visit; we encourage you to bring a family member or friend
with you. Our care team at VOA will do everything we can to make you comfortable,
and we will spend time thoroughly explaining your diagnosis and treatment options.
We will also answer any questions you may have completely and honestly, and offer
a variety of educational resources and support services designed to help you better
understand and cope with your disease.
When you arrive, you will find convenient parking and easy access into our center,
where you will be greeted by warm and friendly people ready to help you. If you
need assistance, such as a wheel chair, please let us know.
Appointment
Please plan to spend an hour or more with us during your first appointment, which
may include:
- A meeting and evaluation with your oncologist;
- Tests needed for an accurate diagnosis and staging of your cancer that will guide
your treatments;
- A meeting with your nurse and other members of your medical team;
- A meeting with your financial counselor to discuss your insurance and billing; and
- A meeting with your Licensed Clinical Social Worker.
Forms
During your first visit, you will be asked to complete several forms, including:
To save time, you may print the forms off of our Web site, complete and bring them
with you. If you are unable to print and complete the forms prior to your arrival,
please arrive 20 minutes before your appointment to do so.
Insurance
Our Patient Benefit Representatives (PBR) will meet with you to review your insurance
information and discuss what your insurance will or will not cover. Then, we will
file claims for all office visits and in-office procedures on your behalf and send
monthly statements to keep you informed.
If you do not have insurance, our PBR will work with you to set up a payment schedule
and give you information about organizations that offer assistance. Please let your
physician know of your situation so that he or she might be able to obtain help
with the cost of the medications needed to treat you.
Our billing department will file your insurance claims. If your insurance plan requires
a referral, you will be responsible for obtaining one before we can provide your
medical services.
As participating providers, we are contractually obligated to collect co-pays at
the time of service. At times there may be treatment opportunities available that
are not covered by your insurance provider. Our PBRs will assist you with gathering
information. You will need to discuss these options with their insurance provider.
We welcome you to contact our Central Business Office with any insurance-related
questions.
Virginia Oncology Associates
Central Business Office
5900 Lake Wright Drive, Suite 300
Norfolk, VA 23502
Phone: (757) 213-5700
Toll-Free: 1 (800) 998-3450
Hours of Operation:
8:30 am to 5:00 pm
Monday through Friday, except on major Holidays.
Medications
Please bring a complete, up-to-date list of all of your medications.
Medical Records
Please arrange to have your previous test results and reports provided to us from
the physician who referred you to our office. These may include x-ray, CT, or other
diagnostic films and related reports or pathology reports.
Scheduling
If you are being referred to our practice by another physician, your first appointment
may already be scheduled. If not, you can directly make an appointment by contacting our new patient scheduler at the location most convenient to you.
Southside: (757) 213-5742
(Norfolk, Virginia Beach, Chesapeake, Suffolk & Franklin)
Peninsula: (757) 873-9814
(Newport News, Hampton & Williamsburg)
Gloucester: (804) 693-3232
North Carolina: (252) 331-2044
(Kitty Hawk & Elizabeth City)
View our locations.
Questions